Program Construct: Tiers
There are 3 tiers to the program – Platinum, Gold & Blue. Platinum is the highest tier in the program. The eligibility for each tier depends on the amount of money spent at Kaya over a 12 month period
Members who have spent more than Rs. 2500 and less 15,000, over a 12 month period, will earn 30 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics.
Members who have spent more than Rs. 15,000 less than 50,000 will earn at a higher rate for the same spend - 60 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics.
Members who have spent more than 50,000 will earn at a higher rate for the same spend - 70 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics.
A membership to Kaya Smiles™ not only allows you to accumulate skin miles™ on all your eligible spends, it also ensures that your experience at Kaya is easier, smoother and even more enriching than before.
The special offers that you as a member are entitled to ensure that you get greater value from your visits to Kaya.
To enjoy your membership benefits, do remember to show your Kaya Smiles™ membership card during every visit, and while making your payments.
A Platinum/Gold/Blue membership entitles you to the following benefits:
Earn Skin Miles™
every spend of Rs.100
|Priority Appointments||Priority Appointments**|
|Special Alliance Offers|
|Preview of New launches at Kaya|
|Invites to Special Events|
|Dedicated Helpline* (10am to 8pm)|
*Terms and Conditions
** Subject to Availability
How to Earn Miles:
- Present your membership card while settling your bill at Kaya. Your points will be automatically credited to your membership account
- A Blue member will earn 30 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics.
- A Gold member will earn at a higher rate for the same spend - 60 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics.
- A Platinum member will earn at a higher rate for the same spend - 70 Skin Miles™ for every INR 100 of eligible spend*, at Kaya Skin Clinics
In addition to these Kaya Smiles™ Program will give you many opportunities to earn Bonus Skin Miles™ from time to time
*Eligible spends are spends inclusive of taxes.
How to Redeem Skin Miles™:
- At the time of billing, flash your membership card at the counter
- Post validation, you would be shared the total Skin Miles™ available in your account for Redemption
- Presenting the physical membership card is mandatory for redeeming of Skin Miles™.
- Once you confirm the total Skin Miles™ you would like to redeem, the clinic staff will generate and share the bill.
- Redemption confirmation SMS will be sent immediately to your registered mobile number
Terms and Conditions
1. Skin Miles™ points are non-transferable
2. Skin Miles™ once deducted from the customers’ account at the time of billing& can not be reversed under any circumstances
3. First time redemptions can only be done once the customer has accumulatedmore than 4000 skin miles™
4. SMS will be sent only to the registered mobile number
5. In case the customer wants to change / update the mobile number / email ID – she can fill the address change form at the clinic, and her details will be updated in 2 weeks
6. In case of customer refunds, points allocated against the said spend will be deducted
7. Kaya Limited reserves the rights to change any policy related to Skin Miles™ accumulation, redemption, validity, etc. at any point in time.
Tier Upgrades and Downgrades
Upgrades – How can you move to the next tier?
Every month Kaya would review your spends for the last 12 months and if you cross the specified threshold of Blue or Gold, you will be upgraded to the next tier automatically.
You membership will be reviewed for downgrades after 1 year from the time you have reached a particular tier. If incase your annual spends fall short of the required threshold you will automatically get downgraded to the lower tier.
SMS short code
Toll Free Helpline
A/c Kaya Smiles™, Direxions Marketing Solutions Pvt Ltd. 4th Floor, Plot no. 57, Street no. 17, MIDC, Andheri (East), Mumbai 400 093